Your time, like ours, is very valuable, which is why we ask you give at least 24 hours notice before cancelling your appointment in order for us to have the opportunity to fill the spot. Repeat offenders will be limited to same day booking, and/or having a credit card on file to charge for same day cancellations.
Your late arrival will require that we end the appointment at the scheduled time, meaning your session will unfortunately be shorter. We reserve your appointment for you and only you, and have other guests scheduled after your time.
If you are unhappy with a product you have purchased, you are more than welcome to come in and exchange it for another product, or for in-store retail credit within 30 days of purchase.*
*Note: Product must be at least half full to be eligible for an exchange.